BOOKING CONFIRMATION

Our customers shall receive a booking confirmation for each training enquiry they make based on agreed requirement. If further details are required, customers will be contacted directly by Advanced Training Solutions.

Prior to starting the course, customers will receive joining instructions pertaining to the course, including any identification requirements. It is important the candidates familiarise themselves with the requirements of the course in order to make their training as successful as possible.

Prior to starting the course, all information that we hold on the candidate will be shared prior to starting to check for any inaccuracies.

HEALTH & SAFETY

It is the responsibility of the customer or candidate to ensure that they are physically fit and sufficiently mentally equipped to take part in the course. The onus is with the candidate to ensure their fitness to undertake their chosen training and Advanced Training Solutions does not accept any responsibility in this regard. Candidates must always comply with the training centre or site health and safety policies during the training.

Unless previously agreed with Advanced Training Solutions, the candidate/customer is responsible for providing their own personal safety equipment suitable to the course they are attending.

DRUGS & ALCOHOL

Any candidate attending a course under the influence of alcohol, illegal substances or prescribed drugs that may affect their capability on the training and/or be dangerous to others, will be instantly dismissed from the course without refund of payment.

CONDUCT

• The candidate may not bring anybody into the training with them unless permitted to do so by the instructor and in compliance with the relevant awarding body
• The training centre is not set up to accommodate or store large personal items including but not limited to luggage, work tools or bulky equipment.
• Candidates will be made aware of any testing / assessment requirements and restrictions during the course induction.
• The training centre has CCTV and footage is retained securely by the landlord – Alexander Decorators for a period of up to two years.
• Any misconduct by the candidate during the training will result in the course/test being stopped, the candidates result being void and the delegate’s course/test fee being forfeited.
• Candidates demonstrating serious misconduct, including cheating, may forfeit their right to undertake further training.
• In addition Advanced Training Solutions reserves the right to revoke a test / assessment pass if it reasonably suspects that the candidate has been involved in or is linked to any misconduct, fraud or cheating.
• The training centre staff will explain how the candidate can attract their attention if the delegate should experience any technical difficulties during the test / assessment.

PARKING

There is limited parking on site however there is extensive parking available at Fairmuir Park, Public Parking.

PAYMENTS

Our standard payment terms are 14 days on receipt of invoice. When the invoice is generated is dependent on the course being delivered.
Payment terms specific to each booking will be detailed within the booking confirmation. Where payment is required prior to the course, places will not be allocated until payment is received.

CANCELLATION POLICY

Advanced Training Solutions reserves the right to cancel a course up to three days prior. Reasons for cancellations include the course failing to reach the minimum number of attendees, trainer illness or unforeseen circumstances. If ATS does cancel a course they will be in touch to offer different course dates or a refund.

ATS reserves the right to charge a cancellation/postponement fee in respect of courses previously confirmed and subsequently cancelled or postponed. The following charges apply to cancellations:

• 1-7 days 100% of course cost
• Non attendance 100% of course cost
• 8 – 10 days 50% of course cost
• 11 – 15 days 25% of course cost
  More than 15 days No charge

PRIVACY POLICY

Please refer to the Company Privacy Policy that is sent in conjunction with this document for full details on how we use and manage your data.